I’ve returned! Yes it’s true, I’m back from my blogging break imposed first by work and then by play. It seems I’ve been sorely missed; my inbox is verily overflowing with fanmail and– to be honest– I hardly have time to respond to it all. BUT I’ve selected a few queries that I thought merited not just my attention, but also the attention of our other receptionist readers:
Dear Better Reception,
None of my co-workers ever answer the phone unless it’s a personal call. It’s really frustrating! Why should I have to deal with these calls? And why can’t they talk to customers? And why do they have me here if they put everyone in voicemail??? I just don’t get it! What should I do?
Fran in Fresno

Dear Frustrated Fran,
Let me bestow upon you a few pearls of wisdom that I’ve gleaned from the hairy unshucked razor sharp oyster that is my job. While you might think, from your own observations, that your job is contingent on a company that sells things to other human beings, your job is actually contingent on selling yourself to the people who work at that company. Whether they talk to anyone outside the company or even know the meaning of the word ‘client’ is completely unrelated to you, which really is a good thing! You’re saved from the requirements of the marketplace and have only to compete with whatever image of The Perfect Receptionist that they may have conjured up most recently. With time, you’ll learn to coach them to match that image to whatever professionalism you’ve managed to assemble for the day.
Similarly, when you are struck by these random desires to work for a profitable business, you’ll learn by necessity to phrase the name and association of the person calling in ways that maximize the probability that they’ll take the call. This depends on the person you’re patching the call to, the alignment of the planets, and every menstrual cycle within a 100-foot radius of the office (you’ll catch on). Try to isolate and orchestrate key elements of your vocal timbre such as whiney-ness, sorrow, excitement, enthusiasm, brusqueness, factuality, perkiness, inquisitiveness, etc. Also feel free to add suffixes like “_____ calling for you” or “_________ calling back” or, a dead ringer every time: “_______ . Sounds urgent.”
I have full confidence that in no time, Franny, your frustration will have melted entirely, much like the butter I’ll dip my oyster of a job into right before I chew it up, spit it out, and remember how much I dislike oysters.
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If you have any questions about how to deal with a particular quandary in the workplace, please feel free to either comment here or drop us a line! Kathy in Brian Jacques’ office has been kind enough to offer her services in fielding these inquiries for us, and will forward the most resounding and pertinent questions to Kema “Landers” Wema and Lindsay “Van Buren” Bobindsay with appropriate haste. (Kathy, we’re certain that you’ll make a fine receptionist for what is sure to become the Hints from Heloise of the receptionist world.) You can write to Kathy — and us– at kathyfantastic@gmail.com
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